Refund Policy

Last updated: 4 September 2026

We want you to be happy with Axlura. This policy explains trials, cancellations and refunds.

1. Free trial

Every plan starts with a 14-day free trial. No card is required and you are not charged during the trial. If you do nothing, the trial simply ends and no payment is taken.

2. 14-day money-back guarantee

If you subscribe to a paid plan and are not satisfied, email support@axlura.com within 14 days of your first payment and we will refund that payment in full.

3. Renewals

Paid subscriptions renew automatically each period. To avoid the next charge, cancel before your renewal date from the Billing page in your dashboard — you can cancel at any time, and your plan stays active until the end of the period you have already paid for. Refunds for a renewal payment already taken are considered on a case-by-case basis; contact us and we will do our best to be fair.

4. Your statutory rights

Nothing in this policy limits any mandatory rights you have as a consumer under the law of your country, including any right of withdrawal that may apply.

5. How refunds are made

Payments and refunds are processed by Paddle, our merchant of record. Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.

6. Contact

For any refund or billing question, email support@axlura.com with the email address on your account.

This document is provided for transparency and is not legal advice.